PhotoBoothTemplates.com is operated by It’s A Photo Booth, LLC, PO Box 161, Ontario, OH 44862, United States.
This policy covers every purchase on PhotoBoothTemplates.com. Please read the section that matches what you bought. By placing an order, you agree to this policy.
Last updated: [date]
Quick Guide
| What you bought | Refund or exchange |
|---|---|
| Digital templates and downloads | No refunds or exchanges |
| Non branded physical products | Exchange if defective or damaged in shipping, within 30 days of delivery |
| Template Club VIP membership | Prorated refund of unused credits within 60 days of signup or renewal |
1. Digital Products
Due to the nature of delivery, no refunds or exchanges are provided for digital products. This includes templates, screen templates, button sets, and other downloads.
Please confirm that all details are correct before you submit your order. Check the software requirements listed in our Terms of Service. Check that the sample image shown is the default graphics included in the template.
If a file will not download, will not open, or arrives damaged, contact us. We will fix the problem or replace the file.
2. Custom Branded Products
No refunds or exchanges are provided for custom branded products. This includes USB flash drives and printed products.
When we send a virtual proof, please check every detail before you give final approval. That includes colors, spelling, and layout. Once you approve the proof, the order goes into production and cannot be changed or refunded.
3. Non Branded Physical Products
For non branded physical products, we will exchange items that are defective or were damaged in shipping. You must contact us within 30 days of delivery.
You must return the defective or damaged item before we send the replacement.
A refund is provided only when an exact exchange is not possible. We issue that refund after we receive the returned item.
4. Template Club VIP Membership
Template Club VIP has its own 60 day guarantee. Where this section conflicts with Sections 1 to 3, this section controls for the membership fee.
The Rules
- The window. You can request a refund within 60 days of the start of your current membership term. For a new member, the term starts on the signup date. For a renewing member, it starts on the renewal date.
- What counts. Each term includes 24 credits. The refund covers the credits from your current term that you have not redeemed. Credits not issued yet count as unused.
- Rollover credits are not refunded. Credits carried over from an earlier term have no refund value.
- Every redemption counts. Any credit you redeem during the current term counts against that term’s 24. It does not matter whether it was a new credit or a rollover credit.
- The math. Refund = (24 minus credits redeemed this term) ÷ 24 × the amount you paid for this term, minus an $8 processing fee.
- What ends. When a refund is issued, the membership ends that day. All credit codes are voided, including rollover credits. Widget access, lookbooks, and member features in Templates Manager turn off.
- What you keep. Templates and free screens you already redeemed are yours to keep under the license in our Terms of Service.
- What is not covered. The refund covers only the membership fee. Button sets, extra templates, and other store purchases are not refunded under this section. They follow Sections 1 to 3.
- After 60 days. There is no refund. You can cancel anytime to stop the next renewal. Your membership and credits stay active until the end of the term you paid for.
Examples
| Situation | Paid | Redeemed this term | Refund |
|---|---|---|---|
| New member cancels on day 50 | $249 | 3 | 21 ÷ 24 × $249 = $217.88, minus $8 = $209.88 |
| Renewal with 6 rollover credits, cancels on day 40 | $249 | 4 | 20 ÷ 24 × $249 = $207.50, minus $8 = $199.50. The 6 rollover credits are forfeited. |
| Renewal, cancels on day 61 | $249 | Any | No refund. Access runs to the end of the term. |
Cancelling Your Renewal
VIP renews yearly. You can cancel anytime to stop the next renewal. We send a renewal reminder 7 days before each renewal date.
5. How to Request a Refund or Exchange
Contact us through our support page. Use the email address on your account. Include your order number. For a damaged or defective item, include a photo.
Approved refunds go back to the original payment method within 3-5 business days. Your bank or card issuer may take longer to post the credit.
6. Payment Disputes
If you have a problem with an order, please contact us first. We respond quickly and will work with you. Filing a chargeback without contacting us may delay your resolution. We keep records of orders, downloads, and credit redemptions, and we may provide them to your card issuer when a dispute is filed.
7. Changes to This Policy
We may update this policy from time to time. The policy in effect when you place your order applies to that order.
8. Contact
Support: photoboothtemplates.com/support
